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Dashboard for Query/Grievance Handling (Recording and Addressing)

Updated data as on 20-05-2026 14:34 PM

Sl. No. Particulars Details (nos./ time in no. of days)
1 Time Limit prescribed as per the Public Service Guarantee Act (as per West Bengal Right to Public Services Act, 2013) 15
2 Total Number of Queries Received (in nos.) 7098
3 Total Number of Queries responded (in nos.) 2057
4 Average time taken to respond to queries (time in no. of days) 0.52
5 Median time taken to respond to queries (time in no. of days) 0.52
6 Minimum time taken to respond to Query (time in no. of days) 0.25
7 Maximum time taken to respond to Query (time in no. of days) 8
Query / Grievance